Return & Refund Policy

1. Damaged or Defective Items

Your satisfaction and safety are paramount. If you receive a damaged package, broken seal, or an incorrect item, please notify us within 48 hours of delivery. We will arrange a free replacement or full refund immediately after verifying the shipment details.

2. Consumable Safety & Hygiene Criteria

Due to strict botanical food safety and hygiene protocols:

• Products that have had their safety seal opened or tampered with cannot be returned for restock.
• Unopened and sealed products in their original packaging may be returned within 7 days of delivery.

3. Refund Processing Timeline

Once your return request is approved, refunds are credited back to your original payment method within 5 to 7 business days.